Jennifer J Fashion

Help Center

FAQ

MY ACCOUNT

Do i need to have an account to shop with you ?

How do i create an account or sign in to my account?

How do i reset / change my password?

How can i edit/update my account details?

How can i edit/update my billing addresses?

What are the benefits of creating an account?

HOW TO SHOP

How do i place an order?

How will i know if JENNIFERJ.FASHION has received my order?

There's a missing item in my order, what should i do ?

How can i view my order information and history?

How do i check my order status?

How to track my order?

Can i amend my order?

Can i cancel my order?

If my order was cancelled during due to online security checks or stock availibility, how will i be refunded.

When i place an item in the shopping bag, is the item place under my reservation.

I received an error when placing my order, what should i do?

PROMOTIONS & VIP MEMBERSHIP

What are the types of promotions?

Can i use more than one promo code?

My promo code is not working, what should i do?

What are the terms and conditions for promotions?

How can i become a JENNIFER J VIP CARD MEMBER

What are the benefits of being an VIP Member ?

How do i activate my VIP Member Card ?

RETURNS & EXCHANGES

Can i request for a return ?

Can i request for an exchange?

I received an defective item / in correct item, what should i do?

My request for return/exchange was denied after i sent it to JENNIFER J Headquarters, how can i get it back?

SHIPPING & DELIVERY

How long will it take for me to receive my order?

Where does Jennifer J ship to?

My Location is not on the delivery list, can i still place an order?

How much are the delivery rates?

Can i change my shipping address after my order has been dispatched?

Is there a guaranteed date which i can receive my order?

Are there any restricted areas ?

How is a failed delivery processed?

What is the expected delivery times are different ?

REWARD POINTS

What are reward points ?

Is an account required for points to be rewarded

Can i use both discount code and rewards points.

Do points expire.

Reward points (Refund Policy)

PAYMENT

What forms of payment can i use?

What currencies do you accept?

Will JENNIFERJ.FASHION store my payment information?

My payment has been declined, what should i do?

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